Frequently Asked Questions

Basket Checkout
Sometimes customers call in having problems checking out. When you fill in the delivery address to the right it says billing address. The billing address would be the address the card you're going to use is registered to. 


Diseases

Does Safe4 disinfectant concentrate kill feline Corona Virus?
Yes, at a 1:100 dilution ratio with a contact time of 5 minutes. 

Is Safe4 vegan friendly and do you test on animals?
All of our products are vegan friendly and we do not and will not test on animals. 

Does Safe4 disinfectant concentrate kill feline Feline Calicivirus?
We make another disinfectant concentrate called Safe4 plus that kills Feline Calicivirus at a 1:50 dilution ratio with a contact time of 30 mins.  This product must be rinsed from the surface. If you call 01606 591 900 we can assist you with acquiring the right disinfectant for you. 

Does Safe4 disinfectant kill Feline panuelcopia virus?
Yes, at a 1:100 dilution rate with a contact time of 30 minutes. 

Does Safe4 disinfectant kill ringworm?
Yes, at a 1:100 dilution with a contact time of 60 minutes, spray the disinfectant directly onto the animal. Avoid spraying the disinfectant into the animal’s mouth and eyes.  Alternatively, if your pet or animal in your care is nervous or would not like being sprayed you can use our disinfectant wipes to wipe down the area. 

Does Safe4 disinfectant kill Parasites like Coccidia?
No, Coccidia is a parasite, we cannot test against parasites and disinfectants aren’t effective against most of them. Parasites live inside the animal and treat the animal’s body as a host. They live off the nutrients inside the animal and Coccidia and other parasites can be spread and are most frequently spread by faecal matter.  Good housekeeping, in particular, against faeces will stop the spread of it if you have an outbreak or are concerned about the disease.

Does Safe4 disinfectant kill Giardia?
No, Giardia is a parasite that acts inside the animal. You can help stop the spread of the disease. The spread of Giardia is done by faeces so if you're mindful of the removal of faeces  and then disinfect the area this will stop the spread of eggs of the parasite. The eggs of the parasite are contained within the faeces of the animal it has infected so as a general note it is always a good idea to use our disinfectant after you have removed any faecal matter that an animal has left.  Faecal matter can attract other organisms and micro-organisms that can cause diseases in pets and humans. 

What other diseases do Safe4 kill?
To view a list of test results please visit https://www.safe4disinfectant.com/test-results.php

Places the disinfectant can be used
Inside the house, patio, grass (without harming it), artificial grass. septic tanks (due to it being biodegradable and rapidly breaking down into salt without causing harm to the biological activity in the tank ) 


Product Usage

How do I know how to dilute 900ml, 5Ltr and 25Ltr containers? 
We sell pumps for both of these products and pumped down they will dispense 30ml of the product. If you do it slowly it will dispense smaller amounts. 

Can I mix the Odour Killer with the disinfectant?
Absolutely, the products don't interact with each other and many of our customer’s choose to do this to save time. 

How do I clean with the disinfectant?
The disinfectant is a contact kill therefore it needs to physically come into contact with whatever you're trying to disinfect. You can use a trigger spray or use a mop and a bucket to apply it too. 

How do I use the Odour killer?
The Odour Killer breaks down the molecules that cause the smell therefore it needs to physically come into contact with whatever area or object is causing the smell. You can spray in the direction of where you want to break down a smell or use a mop bucket.   You can spray directly onto carpets, curtains, soft furnishings.  Do a test patch first on an area that can’t be seen.

The Animal Laundry Liquid is very foamy?
The laundry liquid is a very powerful product and the guidelines to use it are 10-25ml of the product per kilo of dry weight. 

Are the disinfectant wipes the same as the disinfectant?
The wipes are made out of a recycled substrate soaked in the disinfectant and so are effective against the same pathogens.  

How do I use the hand sanitiser?
Just place the product onto your hands using one of our dispensing containers. Rub your hands together until the product has disappeared. There's no need to use water. 


Couriers/Carriage

The couriers that we use are : 
TNT - TNT deliver out items on a next day service, but can take up to 48hrs depending on when you order, and also where you live in the UK. A TNT delivery can arrive anytime between 8am & 6pm, make sure to give us your email address, so TNT can send you a notifcation email with your consignment number so you can track. If you are going to be out when TNT is due for delivery to your address, please provide a signed note for the driver to take away as proof of delivery if you wish your item to be left safe or with a neighbour.

DHL Parcel UK (formally UK Mail) - We have recently started using DHL, and we are keen to see how they go, if you have any problems when you receive a delivery with DHL, please email us : info@safe4disinfectant.com. DHL deliver items out on a next day service, but can take up to 48hrs depending on when you order, and also where you live in the UK, DHL deliver any time between 8am & 8pm, if you provide us a mobile number or email when your place your order, then you will recieve regular updates about your parcel, and you have various in flight options available, these are : Leave safe, Leave with a neighbour, Collect from your local DHL Parcel UK depot, Delivery to one of 3000 Pick-Up Shops, and change the delivery day.

Details of the pick up points can be found here. **Please note if you choose the option of delivering to a local depot, that some of the depots are still branded as UK Mail, eventually this will change.

Royal Mail  - Our smaller orders go out via RM, they go out on a 2nd Class service and should be delivered within 72 hours.


​Recommendations

We strongly suggest that if you order our products which have a smaller container (bacterial scrub 500ml, hand sanitiser 600ml and 60ml, trigger sprays, all 1L containers) you keep these containers for future use. It is a good way to save money because the larger versions of our product are more economical and the products have a 2 year sell by date. (bacterial scrub 5L, hand sanitiser 5L refill container and disinfectant concentrate) and then either dilute or refill the other containers. By doing this you'll be helping the environment because our containers are made out of plastic.  


Can I see all the data sheets?
https://www.safe4disinfectant.com/data.php

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