Delivery to mainland UK only

Other destinations, please call 01606 591900

Terms And Conditions

Terms & Conditions

 

Delivery Information


Delivering your goods to you swiftly and safely is of utmost importance to us. That’s why we entrust our deliveries to carefully selected couriers. It’s also why we ask that your order be signed for.
If your order is taking longer than expected or you want to find out when it will arrive, you can check its progress using your tracking information.
Delivery charges are per order:
Free Express Delivery with any purchase above £180 inc. vat.
Delivery for express orders within 1-3 business days
UK mainland delivery only (orders placed Monday to Friday excluding Bank Holidays)
UK mainland orders received by 2.45pm, Monday to Friday, will be dispatched the same day.
Delivery costs are calculated at £6.50 (exc VAT) for goods up to 20Kg + 22p per additional Kg (exc VAT)
Delivery within one to three working days.

Delivery Scottish Highlands, Aberdeen and other rural areas (including Channel Islands, Isles of White & Mann etc) will be within 3 to 5 working days and may incur additional delivery charges.(see Delivery rules & restrictions below).

Delivery rules & restrictions
Please allow three additional days for deliveries to Scottish Highlands, Aberdeen and other rural areas. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this by our team via the phone number or email provided.
Orders are processed and shipped on business days only (Monday through Friday, excluding bank holidays).
All orders require a signature upon delivery.

Online Orders

We’re sorry Safe4 only delivers online orders to mainland UK addresses. .(see Delivery rules & restrictions above)

Returns and Refund Policy


We hope that you are fully satisfied with your purchases however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please follow the returns procedure below.
RETURN OF GOODS (EXCLUDING SPECIAL ORDER ITEMS)
Should you wish to return your order following delivery you may do so by informing us within 5 working days of receipt of delivery. Goods must be returned to us and we ask that you take reasonable care when handling the goods and return the goods to us unopened, unused and in their original packaging, where possible.
Please confirm your intent to return the order by calling Customer Services on 01606 591 900 or emailing [email protected] within 5 working days of receipt; we will confirm to you a returns address and reference for your package.
The cost of returning the goods once delivered is at your own cost and risk;
We are not responsible for any loss or damage to any returned goods in transit and as such, we recommend that you return the goods through a recorded delivery service.
When returning goods please carefully package the goods together with your returns reference.
If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage.
Where we have agreed to the return of goods, these goods must be returned within 14 days of the notice of intent.
In the unlikely event that the goods do not conform to these terms, please let us know as soon as possible by contacting Customer Services on 01606 591 900
We will, at our discretion:
inspect the goods at your premises;
ask you to dispose of the goods;
collect the goods on a date agreed between you and us; or
ask you to return the goods to us.
If the goods are found by us to be defective, and we have asked you to return the goods to us at your cost we will reimburse you for third party delivery costs involved in the return.
If you exercise your right to return your order, any refunds due will be refunded within 14 days.


Our complaints policy


We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details
What will happen next?
We will send you a letter/email acknowledging receipt of your complaint within 2 days of receiving it, enclosing a copy of this procedure
We will then investigate your complaint
Our customer service team will then contact you within 3 working days and send you a letter/email confirming what took place and how we attend to resolve it, hopefully you will be satisfied with our resolution
At this stage, if you are still not satisfied, you should contact us again and we will escalate your complaint to a Senior Manager, who will review the complaint and write to you within 14 days confirming our final position on your complaint and explaining our reasons.
All complaints should be posted addressed to:-

Customer Service Team
Safe Solutions (Safe4) Ltd
Bostock Road
Winsford
CW7 3BD

Or by emailing:-
[email protected]

The Customer Service Team

Safe Solutions (Safe4) Limited

Bostock Road

Winsford

CW7 3BD

Privacy Policy

 

Introduction
This notice applies to any online and mobile website, application and digital service ("Services") of Safe Solutions (Safe4) Limited ("Safe Solutions", "we", "us" or "our").

It also describes your data protection rights, including a right to object to some of the processing which Safe Solutions carries out (e.g. direct marketing). More information about your rights, and how to exercise them, is set out in the “What rights do I have?” section. You can also learn about cookies and similar technology in this notice.

What information do we collect?

The following categories of personal data will be collected about you in connection with your interaction with us and use of our Services. This includes and is not limited to, when you purchase products on our Services, you complete forms on our Services, submit user-generated reviews or ratings, and engage in any social media functions on our Services.

  • Information you give us
    • personal identification information such as your name, address etc
    • contact information such as, email address and telephone number;
    • demographic information: such as, postal address;
    • financial information: such as, credit/debit card numbers; until we take the payment. After the payment we shred the card numbers and don’t keep any records of them.
    • your purchase history;
    • if you have completed a survey or entered a competition with us;
    • if you contact us by phone, email or otherwise, we will keep a record of that correspondence; and
    • your marketing preferences, including any consents you have given us when you subscribe to our newsletter or set up an online account.
  • Information we collect automatically
    • information related to the browser, device or operating system you use to access our Services;
    • the website you came from, information on actions taken on our Services including but not limited to pages viewed, dates and times of visits, time spent on each page, products viewed, clicked on, added to your basket and purchased; 
  • Information we receive from third parties

Sometimes we receive personal data about you from third parties when you engage with our Services through social media, or other non-Safe Solutions sites or applications, those sites will share personal data with us including, but not limited to:

  • the content you have viewed or interacted with;
  • about adverts within the content which you have been shown or clicked on;
  • registered beacons or GPS (geo location) signals you have received;
  • publically available information
  • non-personal information used to supplement existing information, such as demographics and affluence metrics (e.g. social-demographic groupings through matching postcodes).

The privacy notices for these sites and applications will contain more detail about this and how to change your privacy settings on those sites and applications. 

How do we use this information, and what is the legal basis for this use? 

We process your personal data for the following purposes:

  • to fulfil a contract, or take steps linked to a contract including fulfilling any orders you place. This includes:
  • processing your order, registration for the Services, or entry to a competition;
  • providing the Services, to communicate with you about them or your account with us;
  • communicating with you (including by email telephone and SMS) and providing our customer services;
  • verifying your identity; and sending you information about changes to our terms or policies.
  • to conduct our business and pursue our legitimate interests, in particular:

We will use your personal data to provide products and Services you have requested, and respond to any comments or complaints you may send us; we monitor use of our Services, and use your personal data to help us monitor, improve and protect our products, content, Services and websites, both online and offline. We use your personal data to personalise our products and Services for you to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law, we use information you provide to investigate any complaints received from you or from others, about our website or our products or services. We will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation); and

Where you give us your consent, we will use your personal data:

  • To send you newsletters and other promotional material about our Services and to use technologies to check if these have been received and opened to help make our communications relevant to you;

 

  • For purposes which are required by law: in response to requests by government or law enforcement authorities conducting an investigation.

Who will we share this data with, where and when?

In all cases, the third party is acting on Safe Solutions express instructions and in accordance with this Policy, confidentiality and with levels of security.

Without your consent, we share your personal data:

  • with third party platforms such as Facebook or Google to send you targeted advertisements on our behalf;
  • Our courier so that they can deliver our goods;
  • in response to legal process, for example, in response to a court order or a subpoena, a law enforcement or government agency's request;
  • with third parties if this will help us to enforce our policies and terms of use, to check for potential illegal activity (such as copyright infringement or fraud) or, to protect the safety of other users of the Services; and
  • if we, or one of our business units, undergoes a business transition, like a merger, acquisition by another company, or sale of all or part of our assets.

Where information is transferred outside the EEA, and where this is to a stakeholder or vendor in a country that is not subject to an adequacy decision by the EU Commission, data is adequately protected by EU Commission approved standard contractual clauses, an appropriate Privacy Shield certification or a vendor's Processor Binding Corporate Rules. 

 How long will you retain my data?

Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop. We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.

Where we process personal data in connection with performing a contract or for a competition, we keep the data indefinitely.

Where we process registration data, excluding in the circumstances outlined above, we retain your data indefinitely.

 What rights do I have?

You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.

You can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or, if you ask us to delete information which we are required by law to keep or, have compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon when responding to any request you make.

To exercise any of these rights, or to obtain other information you can get in touch with us using the details set out below. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred.

Where we require your personal data to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us.

Withdrawing consent or otherwise objecting to direct marketing

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. 

You have an absolute right to opt-out of direct marketing, at any time. You can do this by clicking on the unsubscribe link at the bottom of our group marketing emails, by replying to any email we’ve sent  or by contacting us using the details set out below.

SECURITY MEASURES

We have put in place physical, electronic, and managerial procedures designed to help prevent unauthorised access, to maintain data security, and to use correctly the personal data we collect online. These safeguards vary based on the sensitivity of the personal data that we collect and store.

Although we take appropriate measures to safeguard against unauthorised disclosures of personal data, we cannot assure you that your personal data will never be disclosed, altered or destroyed in a manner that is inconsistent with this privacy notice.

Children's Privacy

Our Services do not target and are not intended to attract children under the age of 16. We do not knowingly solicit personal data from children under the age of 16 or send them requests for personal information.

Cookies

When you visit the Services we may store some information (commonly known as a "cookie" or similar technologies) on your device. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.

Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:

  • strictly necessary cookies - these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies;
  •  performance cookies - these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis);
  •  functionality cookies - these cookies allow a website to remember the choices a user makes, such as a user name or language preference; and
  •  targeting or advertising cookies - these collect information about a user's browsing habits and are usually placed by advertising networks with the website operator's permission.

Cookies can also be categorised in accordance with how long they are saved on your device. "Session cookies" are short-term cookies that are only saved on the computer's memory for the duration of a user's visit to the website, whereas "persistent cookies" remain saved in the computer's memory for a set period of time, even after the browser session has ended.

How to manage & remove cookies

If you are using our Services via a browser you can change your cookie preferences and withdraw your consent at any time using the Cookie Preferences Centre.  

The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

If you are using our Services via an application, then you can change your consent by following the relevant application’s directions. In addition, the operating system for your device provides instructions on how to prevent tailored advertising and how to reset your device's advertising identifier.  

Who is the data controller?

The data controller for your information is Safe Solutions (Safe4) Ltd which you have a relationship with or which manages the website you have visited. Please find our contact details below.

How do I get in touch with you?

We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt out of direct marketing, you can get in touch at [email protected] or by writing to Customer Care, Safe Solutions (Safe4) Ltd, Bostock Road, Winsford, Cheshire CW7 3BD. 

Changes to this Privacy Notice

From time to time, we may update this notice. We will notify you about any upcoming material changes by either sending you an email to the email address you most recently provided to us or by prominently posting a notice on our Services. We encourage you to periodically check back and review this notice so that you know what personal data we collect, how we use it, and with whom we share it.

 

Cookies

Third Party Cookies

The following third parties’ cookies are set on our Services

 

Cookie Name

Purpose

Type and duration

Safe4

www.safe4disinfectant.com and www.safe4disinfectant.co.uk  use cookies to enable some of the basic functionality that is required for you to browse and shop on the Site, such as remembering which products you have added to your basket. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties

Strictly Necessary

Social Media Cookies

Sites such as Facebook, Instagram and Pinterest use cookies in order to be able to share and discuss our Products on social networks. They additionally use cookies to anonymously record that a user has clicked on a link that referred the user to the Site. This helps us know which of our online marketing channels is most effective.

Performance Cookie
Session and persistent

DoubleClick
Floodlight

DoubleClick uses cookies to serve Safe4 display advertisements across third party websites. The DoubleClick cookie serves relevant adverts to potential customers and takes a note whenever someone interacts with an advert. If a customer interacts with an advert and then makes a purchase, a conversion tracking cookie records this and we can then use this information to improve our display adverts

Advertising Cookie
Persistent

Google Analytics

These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the Site and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established

Performance Cookie
Session and persistent
To opt-out of Google Analytics:
http://tools.google.com/dlpage/gaoptout

Google adwords conversion pixel

This third party cookie shows us how you found our Site and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us

Advertising Cookie
Persistent

Linkshare

Linkshare use cookies to anonymously record that a user has clicked on a Linkshare link that referred the user to the Site. This information is collected in order to enable us to pay a commission to Linkshare and its affiliates for any sales they may drive on the Site

Advertising Cookie
Persistent

Inspectlet

Inspectlet shows us how you interact with our website, both individually and in aggregate in order to help us improve your experience as a customer and in order to assist with specific bugs and issues with the functionality of our website.

Analytical Cookie
Session

Hotjar

Hotjar shows us how you interact with our website, both individually and in aggregate in order to help us improve your experience as a customer and in order to assist with specific bugs and issues with the functionality of our website.

Analytical Cookie
Session

Google Optimize

We use Google Optimize as a tool to collect and monitor information about changes to our website. Information on how you respond to changes on our website is available to us in aggregate as a mechanism to help us analyse the impact of new functionality on your experience

Performance Cookie
Persistent

Feed Optimize

This third party cookie shows us how you found our Site and which website you came from, specifically for websites and sources which use our product feed, such as Google Shopping. This helps us know which of our online marketing channels is most effective.

Advertising Cookie
Persistent

Bing

This third party cookie shows us how you found our Site and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us

Advertising Cookie
Persistent

Pingdom

This third party cookie is used to monitor the performance of our website for your session and helps us understand issues with website speed and performance.

Performance Cookie
Session and Persistent

Extras

In the case of adding more third party cookies to acquire more information to improve our website services, we will update this policy on our website.